Competing ideas for IT solutions were stalling progress
The Pacific Community Resources Society (PCRS) won contracts to provide employment services to the Surrey and Midtown Vancouver communities. The contract required that the two new Employment Service Centres be operational within 12 months, so they were under a tight deadline.
PCRS worked closely with partner agencies to plan and set up the centres. One partner agency, which was going to be colocated with PCRS’ Midtown employment service centre, had plans for a radically different technology implementation to that planned by PCRS. The partner’s approach appeared to offer significant benefits, and a decision between options had to be made quickly.
PCRS management invested in an immediate review of their technology implementation plans, to ensure the right technology decisions were made. They engaged Krafted Solutions to connect with both partner agencies to analyze the two solutions and reach a timely decision.
After several meetings (in person and on the phone) and numerous email conversations with the two employment service centres and their partner agencies, we were able to identify and clearly articulate to PCRS management and technical team the technology infrastructure requirements. With this clarification, management signed off on plans for setting up the computer networks at the new centres.
Krafted Solutions also:
- Reviewed the required tasks with PCRS business and IT stakeholders.
- Prepared a project plan for setting up the networks and establishing processes and workflows that would support the centres.
- Provided project management oversight, to ensure that work was being completed following the tight schedule.
- Assisted the technical team with testing of a Windows Terminal Services environment.
- Assisted with the evaluation of telephone systems for the new employment centres, including reviewing traditional telephone system and Voice Over IP (VOIP) options.
- Implemented signature pads to enable case workers and their clients to digitally sign ESC documentation.
To implement the signature pads, Krafted Solutions:
- researched options
- worked with vendors to communicate PCRS’ unique needs
- obtained pricing
- worked with the PCRS technical team to test the signature pads on site
- networked with other ESCs in the lower mainland to research the solutions they had chosen
- obtained management and financial sign off for the purchase of the signature pads
- ordered the chosen signature pads and ensured they cleared Canada-US customs
Krafted Solutions can assist your non-profit with identifying technical requirements and assessing potential solutions. We also offer project management during implementation. If you’ve got a project that has stalled, contact us today to get things moving.
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