Rapid growth required unified IT support
The Association of Ontario Midwives (AOM) was experiencing rapid growth and needed guidance on how to collaborate more effectively.
As a multidisciplinary organization who advocates for the professional interest of midwives in Ontario, AOM provides public education, offers ongoing peer support to its members, develops clinical and other practice guidelines, administers a benefits package, and is an active member of the Canadian Association of Midwives.
AOM has experienced rapid staff growth across its six functional areas over the past five years. They have also been busy nurturing a number of relationships with other midwifery organizations in Ontario and across Canada. Lacking unified IT support, their various departments had been responsible for making independent technology decisions. As a result, disjointed systems and processes limited collaboration between the departments and with external organizations.
AOM sought assistance from Krafted Solutions to develop a framework to support the long-term information technology (IT) needs of their growing association.
First, we audited their existing technology environment, to understand the software, workflows and systems (including paper based systems) used by the various departments. During our interviews with key staff from each department, and with AOM’s existing technology provider and security advisor, staff and vendors reflected on the challenges they faced in doing their work.
Armed with this useful input, we prepared an overview of AOM’s people, systems and departments. We identified how each department worked with others inside and outside the organization, and the challenges each department faced around:
- access to email
- use of technology such as computers
- use of tools for creating reports
- collaborating on tasks with their colleagues
We then confirmed with key stakeholders that our understanding was accurate, and set about exploring and identifying solutions for:
- remote working (aka telecommuting) options for AOM’s staff
- information sharing amongst board members and committees
- managing AOM’s research data, report and document creation and publishing
We continue to support AOM as they move forward with new technology to facilitate collaboration.
If rapid growth is challenging your organization’s technical systems, contact Krafted Solutions to see how we can help you get a handle on things.
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